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• When refunds are allowed — e.g., defective, damaged, misdescribed, or wrongly delivered items.
• Time limit and condition — how many days customers have and what condition/packaging is required.
• How to request and process — contact method, proof needed, and how long the refund takes.
• Costs and exceptions — who pays return shipping and any non-refundable items or fees.

Here's a Python function that checks whether an order is still within a 14‑day refund window from the order date.

from datetime import datetime, timedelta

def is_within_refund_window(order_date_str: str, date_format: str = "%Y-%m-%d") -> bool:
    """
    Check if an order is still within the 14‑day refund window.

    Args:
        order_date_str: Order date as a string.
        date_format: Expected format of the date string (default: YYYY-MM-DD).

    Returns:
        True if today's date <= order_date + 14 days, else False.
    """
    try:
        order_date = datetime.strptime(order_date_str, date_format).date()
    except ValueError:
        raise ValueError(f"Invalid date string: {order_date_str}. Expected format: {date_format}")

    today = datetime.now().date()
    deadline = order_date + timedelta(days=14)

    return today <= deadline

Example usage:

print(is_within_refund_window("2025-03-25"))  # True if today is 2025-04-08 or earlier

The function treats the order date itself as day 0 and includes the full 14th day, so the window is order_date ≤ today ≤ order_date + 14 days.